Our Trusted Principles

VirtualMedicalcentre.com represents all virtual medical & disease education and resource centres.

VirtualMedicalcentre.com is the central of our medical and disease centre community of which all entities as a whole, and separately are committed to protecting any privacy and personal information we collect from you during the course of any relationship.
We believe that respect for your privacy forms an integral part of the ongoing trust we wish to develop with you.

What personal information do we keep?

Below is a summary of the information virtualmedicalcentre.com (this entity encompasses the same conditions for all 13 sites) has access to and keeps stored. The types of information fall within three broad headings. These are your Member Registration, Member Profile, Patient History and Personal Journal.

Member Registration

If you are a registered member of virtualmedicalcentre.com we generally store the following personal information which is collected during the registration process. This is the minimum information you are required to supply to register as a member:

• Your name
• Email address
• Country of origin
• Whether you are a site member, medical practitioner or health profession
• The type of information you are interested in
• How you heard about virtualmedicalcentre.com (optional)
• Whether you would like to receive virtualmedicalcentre.com newsletters (optional)

Who can access my Member Registration?

The general public and other registered members are not able to access this information.

Member Profile

If you are a registered member and you choose to provide further information (optional) you may do so by completing the membership final sign up page or Member Profile. This profile contains more specific or personal information such as:

• Your name;
• Email address;
• Likes and dislikes;
• Health information;
• Hobbies;
• General information.

Who can access my Member Profile?

You have a choice as to who can access this information by choosing specific access levels and providing a password. You can either:

• Allow the general public to view your Member Profile;
• Allow the general public to see that you have created a Member Profile but do not allow them to view the contents of your Member Profile unless you provide to them your password;
• Allow only other registered members to view your Member Profile;
• Allow only other registered members to see that you have created a Member Profile but do not allow them to view the contents of your Member Profile unless you provide them with your password;
• Keep the fact that you have created a Member Profile and its contents private.

Patient Profile

If you are a registered member and you are a patient you are also able to create a Patient Profile. When completed correctly your Patient Profile contains an accurate record of your illness and treatment history. It contains information relating to:

• The type of cancer you have and its severity;
• Your medical history including dates of operations and other treatments;
• Medication;
• Your current health practitioners.

Who can access my Patient Profile?

Neither the general public nor other registered members can access this information. It is a record of information primarily for your own use. You may wish to print your Patient Profile and use it to provide your treating doctors as an accurate record of your illness and treatment history.

Personal Journal

If you are a registered member you may wish to create a Personal Journal. This Journal may contain your own personal experiences, or any matters you wish to write about. It is also possible to post photos to your Journal.

Who can access my Journal entries?

Neither the general public nor other registered members can access your Personal Journal. However if you would like to share any experiences or entries with other registered members you can do so by asking (via the website) for that particular entry to be posted to the Patient Gallery. Only other registered members can access the Patient Gallery. All postings to the Patient Gallery are first checked and reviewed by virtualmedicalcentre.com for their content and appropriateness. virtualmedicalcentre.com reserves the right to veto any posting if it deems it inappropriate.

What does virtualmedicalcentre.com use the information it collects for?

The information collected through your member registration, member profile, patient history and generally through the website, is kept for the following purposes:

• To let us know who you are;
• To help us identify special offers, events or other matters that might interest you, and inform you about them (if you have indicated to us via the website that you wish to be informed);
• To aggregate anonymous statistical information to be used to ensure that the type, quality and amount of information on the website reflects the needs of the members.

Third Parties and Your Personal Information

Virtualmedicalcentre.com will not disclose to any unrelated third party any of your personal information except as provided for below:

• Where virtualmedicalcentre.com believes in good faith that you have consented;
• Where virtualmedicalcentre.com is required to do so by law;
• Virtualmedicalcentre.com may disclose anonymous, aggregated, statistical information to non-related third parties such as advertisers, health professionals, relevant product or service providers.

How can I correct/update my information?

At any time you have the ability to alter any of the information we store about you. If you find that this information is inaccurate, incomplete or out of date then you can correct it on line. You are able to update and add to Member Sign-up, Member Profile, Patient History or Personal Journal.

Virtualmedicalcentre.com Complaints Procedures

We understand that the information provided to us is often very personal and sensitive information. We value your privacy in this regard and will take all reasonable precautions to prevent unauthorized access to any personal information entrusted to us. At your request we will provide you with further information about the way virtualmedicalcentre.com manages and handles the personal information it holds. If you have any concerns about our handling procedures, your privacy or any other matter please contact virtualmedicalcentre.com (contact details provided below).

Contact Details

• Mail: PO 1048, Subiaco, WA, 6904, Australia
• Email (preferred form of communication): service@virtualmedicalcentre.com
• Telephone: +61 8 9388 0344
• Facsimile: +61 8 9388 0611

On receipt of your concern, question or complaint, virtualmedicalcentre.com will:

• Acknowledge your correspondences within five working days of receipt;
• Provide a substantive response to the correspondence within two working weeks for routine enquiries;
• Keep you informed of more complex enquiries requiring investigation;
• Include in our response details of the name and contact telephone number of the person responsible for the matter.

On-line Security

Virtualmedicalcentre.com takes the issue of your on-line security seriously.

On-line access to your information is protected by your virtualmedicalcentre.com user name and password which must be provided before you can gain access to your information. As a registered member there is an option for virtualmedicalcentre.com to remember "user name and password" so that you do not have to log in every time you use the site. Obviously if you are using a public computer this would enable any member of the public to visit the site and view your personal information. This would therefore not be an option you would choose. If, however, you are the only user of the computer it may be something you may wish to use for convenience. Virtualmedicalcentre.com cannot take any responsibility for any unauthorized access in these circumstances.

Anonymity

You may browser the VirtualMedicalCentre.com websites freely, without having to provide any personal identifying information. Although membership is necessary to access certain areas, the personal information required is kept to a minimum.